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FAQs

FAQs

Frequently Asked Questions

You’ve got questions, we’ve got answers! Hopefully you’ll find everything you need here - if not, contact us and we’ll get back to you ASAP. Even if you just feel like chatting - toss us an email, we’re here for you!  


ITEM INFORMATION

Q: How do I know the condition of an item?
A: All items and products on www.andaluciahealth.net are new and unused.

 


ORDERING

Q: Do I have to create an account to place an order? 
A: No. You can checkout without registering an account. Creating an account just makes it easier for you to order again in the future. 

Q: What payment options are accepted?
A: We accept all major Credit Cards, as well as PayPal, and Apple Pay (Apple Pay when ordering from your phone or iPad).
Q: Can I buy from your website in a currency other than US dollars?
A: Yes! Our payment processing gateway automatically converts the currency for you.
Q: Can I cancel my order?
A: Yes, as long as your order has not yet shipped, it can be cancelled. Please note that we ship fast (usually within 24 hours, often times sooner), so you will want to contact us as soon as possible after placing your order, if you wish to cancel.
Q: How can I check the status of my order?
A: When you place an order, you will receive an Order Confirmation email, which includes a link to check the status of your order. When your order ships, you will receive a Shipping Confirmation email, which includes a link to track your package. You may also contact us via email or use the Contact Us button on any page in our shop, and we will be happy to help you.
Q: Can I place a order or get help over the phone?

A: We do not currently offer ordering or customer assistance over the phone, but we are happy to assist you via email. Please click Contact Us to reach us.


SHIPPING

Q: What are the shipping charges?
A: We offer free shipping, unless otherwise declared.
Q: How long does it take to receive an item?
A: Delivery times vary based on your location. Please see our Shipping Information page for more details.
Q: Do you ship internationally?
A: Yes - we ship worldwide! Please see our Shipping Information page for more details.
Q: Can I choose a different delivery address?
A: During check out, you can choose to add a shipping address that is different than your billing address.
Q: How can I track my package?
A: When your order ships, you will receive a Shipping Confirmation message that includes tracking information for your package.


INTERNATIONAL CURRENCY

Q. I see there are several international currency display options on your website. However, when I am on the checkout page, I see the currency converted back to USD - why is that?
A. The final checkout page converts all currency to the US Dollar equivalent at the current exchange rate. Exchange rates are refreshed twice a day based on the rates at XE.com.
Q. I am an international customer and I do not see my country currency in the list. Can I still place anorder?
A. Yes, absolutely! We ship worldwide, so even if you do not see your country currency in the list, you can still place an order, you just won't see the currency displayed in your format. To see the exchange rate, you can visit the website XE.com to look it up, or you can contact us with your country information, and we would be happy to add it to the list for you. We work fast, and we are always happy to help spread healthy stuff around the world. 


NEWSLETTER

Q: Do you have a newsletter I can sign up for?
A: Yes - we publish articles 2 to 4 times a month, and occasional special promotional emails. You can sign up to receive this information from us at Email Signup or by filling in your information at the very bottom left of our website.


PRIVACY AND SECURITY

Q. Is your website secure?
A: Yes! Our shop is hosted by Shopify, a leader in secure shopping, using SSL (Secure Socket Layer) technology.
Q: How is my privacy protected?
A: Please see our Privacy Policy for details.

CONTACT INFORMATION

Q: I have additional questions, how may I contact you?
A: You can contact us by sending an email to andaluciahealth@gmail.com, or by clicking Contact Us. We respond to all email questions as quickly as possible, and usually within 24 hours. 


MISCELLANEOUS QUESTIONS

Q: What can I expect when shopping at Andalucia Health?
A: 
Nothing but the best, of course! We are online shoppers ourselves. We get that sometimes, you're not sure of what you are actually buying, since you can't touch and feel the item in the virtual online world. But... we cater to that! We take awesome photos that show you all the details of each item...

And we write very descriptive paragraphs to let you know what you'll be buying. Why? Because we care. We really do. Our main goal is to have happy, EXCITED customers that LOVE LOVE LOVE their purchases! When you love the items we provide, it makes us happy. We like happy! We especially like (LOVE) happy customers!

We're human, too, and we want only the best for you. Rest assured that when you complete a purchase with Andalucia Health, you will receive an item just as described in our listing. It will be packaged with the utmost care to ensure a safe arrival, and we'll keep in touch with you every step of the way to let you know when your package has shipped, we'll provide tracking information so you can see when it will arrive, and a confirmation of when it has been delivered. Our customers are our number one concern. We care. It's our job. It's our passion. Give us a try! We're confident you'll have a great experience with Andalucia Health!

 


OTHER QUESTIONS?

Please contact us 


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